Welcome to IVARA.

Thank you for choosing IVARA, where craftsmanship meets innovation in lab-grown diamond jewelry. These Terms and Conditions ("Terms") govern your use of our website https://www.ivara.com and all associated products and services. By accessing our platform or making a purchase, you acknowledge and agree to abide by these Terms. If you do not agree with any of the terms outlined below, we kindly request that you refrain from using our website or services.

Company Information

• Business Name : IVARA Spark LLP
• Registered Office : Plot No. 1-8 Survey No.166, 1st Floor Opp.Prime Co-Op Bank, Fulpada, Surat-395008
• Phone : +91 9714287142
• Email : ivaraspark@gmail.com

Our Products & Services

At IVARA, we redefine elegance with our premium collection of lab-grown diamond jewelry, offering:

Jewelry Collections

• Signature Jewelry –Rings, Earrings, Necklaces, Bracelets, Bangles, and Pendants
• Bespoke Creations –Custom-designed jewelry tailored to your vision
• Bridal & Wedding Collection –Exquisite engagement rings and wedding bands

Exclusive Services

• Virtual & In-Store Consultations –Personalized guidance from our jewelry experts
• Custom Jewelry Design –Unique, handcrafted pieces designed just for you
• Ethical & Sustainable Sourcing –100% conflict-free, lab-grown diamonds

Pricing & Payments

At IVARA, we ensure transparency in pricing while offering flexible payment options:

• Currency :All prices are displayed in Indian Rupees (INR ₹) unless stated otherwise.
• Accepted Payment Methods :
  • Credit & Debit Cards (Visa, Mastercard, Amex)
  • Net Banking & UPI
  • Digital Wallets & Bank Transfers
• EMI & Financing :Available on select purchases, subject to eligibility and approval.
• Taxes & Duties :
  • GST is applicable for Indian purchases.
  • International buyers are responsible for customs duties and local taxes.
• Fraud Prevention :We reserve the right to cancel any order suspected of fraudulent activity.

Order Processing, Shipping & Delivery

We strive to deliver excellence with efficiency.

• Processing Time : Standard order processing takes 1-3 business days.
• Shipping Timelines : 
  • Standard Shipping (india) : 5-7 business days
  • Express Shipping (india) : 2-4 business days
  • International Shipping : 7-14 business days (timing varies by destination)
• Shipping Charges : 
  • Free shipping within India.
  • International shipping rates apply as per courier charges. Customs duties are borne by the customer.
• Tracking : Once shipped, customers will receive a tracking link via email.
• Shipping Delays : We are not liable for delays caused by customs clearance, natural disasters, or courier service issues.

Return, Refund & Exchange Policy

We stand by the quality of our products and offer flexible exchange policies:

• 7-Day No-Questions-Asked Exchange : 
  • Exchange your jewelry within 7 days of delivery with original packaging, certification, and receipt.
  • Gold & Diamond Jewelry – Eligible for 100% exchange value based on prevailing market rates.
• Lifetime Exchange Policy : 

  We offer a lifetime value exchange for select products:

  • Gold Value – 100% of prevailing market value
  • Diamond Value – 100% of prevailing market value
  • Gemstone Value – 70% of prevailing market value
• Non-Exchangeable & Non-Refundable Items : 
  • Personalized or engraved jewelry
  • Altered or damaged jewelry (except manufacturing defects)
  • Worn or modified jewelry that fails our quality inspection

Warranty & Repairs

We provide exceptional craftsmanship backed by industry-leading warranties:

• 1-Year Warranty: Covers manufacturing defects in materials and craftsmanship
• Lifetime Refinishing : Buffing, polishing, and minor repairs at nominal charges.
• Ring Resizing : Available for select designs.
• Post-Warranty Repairs : Assessed on a case-by-case basis, charges may apply.

Privacy & Data Security

Your privacy is our priority. We adhere to stringent security standards to protect your data.

• Data Collection : We collect customer data (name, contact details, shipping address) to process orders and provide services.
• Data Protection : We implement industry-standard encryption and security.
• Third-Party Sharing : Data is not shared with third parties except for order fulfillment and marketing services.
• GDPR & International Compliance : 
  • EU customers can request data deletion or modification ivaraspark@gmail.com
  • We comply with global data protection regulations.

Intellectual Property

• All content, including logos, designs, images, and text, on https://www.ivara.comis the property of IVARA.
• Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.
• IVARA reserves the right to pursue legal action against intellectual property infringement.

Limitation of Liability

• IVARA shall not be liable for indirect, incidental, or consequential damages arising from the use of our products.
• Product images are for reference; slight variations due to lighting or screen resolution do not qualify for refunds.
• Our maximum liability shall not exceed the original purchase price of the product.

Governing Law & Dispute Resolution

• Jurisdiction : These Terms are governed by the laws of India.
• Legal Disputes : Any disputes will be subject to the courts of Mumbai, Maharashtra, India.
• Consumer Protection : Customers are protected under The Consumer Protection Act, 2019 (India).

Legal Disclaimers

• No Warranty of Accuracy : While we strive for precision, errors in descriptions or pricing may occur.
• Force Majeure : We are not responsible for events beyond our control natural disasters, strikes, government actions.
• International Compliance: : 
  • US customers are subject to FTC guidelines.
  • EU customers are protected under GDPR & consumer directives.
  • International buyers must adhere to local import/export regulations.

Changes to Terms & Conditions

• IVARA reserves the right to modify these Terms at any time.
• Customers will be notified of major updates via email or website announcements.
• Continued use of our platform implies acceptance of revised Terms.