At IVARA, we are committed to delivering an exceptional shopping experience with seamless, secure, and timely shipping. Whether you’re ordering from India or overseas, our shipping process is designed to ensure that your precious jewelry reaches you safely and on time.
This policy outlines our shipping procedures, estimated delivery times, charges, tracking process, and international shipping terms, ensuring complete transparency and compliance with Indian consumer laws and global e-commerce regulations.
Shipping Destinations
We currently ship across India and selected international locations. If your country is not listed at checkout, please contact our support team at ivaraspark@gmail.com, and we will assist you in placing your order.
Order Processing & Dispatch
Each IVARA piece is crafted with precision and care. Here’s how we process and dispatch your orders:
- Standard Orders: Processed within 1-3 business days (excluding Sundays and public holidays) after payment confirmation.
- Customized & Made-to-Order Jewelry: Requires 7-14 business days for production before shipping.
- Once your order is dispatched, you will receive a shipping confirmation email/SMS with a tracking number.
Estimated Delivery Time
Our logistics network ensures fast and reliable delivery to your doorstep. Estimated shipping times are as follows:
- Within India:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-4 business days
- International Shipping:
- Standard Shipping: 7-14 business days
- Express Shipping: 5-10 business days
Note: Delivery timelines may vary based on destination, customs processing, and unforeseen circumstances beyond our control.
Shipping Charges
We believe in transparent pricing with no hidden costs:
- India:
- Free Standard Shippingon all orders above ₹5,000
- Orders below ₹5,000 may have a nominal shipping charge, displayed at checkout.
- International:
- Shipping charges depend on the destination and will be calculated at checkout.
- Customs duties, VAT, and import taxes (if applicable) are the buyer’s responsibility.
Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS. You can track your shipment:
- On our website through the tracking section.
- On the courier partner’s tracking page using the provided tracking number.
For any tracking concerns or delivery delays, please contact us at ivaraspark@gmail.com
Customs, Duties & Taxes (International Orders)
- International shipments may be subject to customs duties, VAT, or import taxes, depending on your country’s regulations.
- These charges are not included in the product price and must be paid by the customer upon delivery.
- IVARA is not responsible for customs clearance delays. We recommend checking your country’s import policies before placing an order.
Undelivered & Returned Packages
In certain cases, packages may be returned to us due to:
- Incorrect shipping address
- Non-acceptance by the recipient
- Failure to pay customs duties
In such cases:
- Customers may opt for reshipping, with applicable shipping fees.
- Refunds (if applicable) will be processed after deducting return shipping costs and any applicable fees.
Delays & Force Majeure
We strive to ensure timely deliveries, but certain situations may cause unexpected delays, such as:
- Natural disasters
- Strikes or carrier disruptions
- Government regulations
While these factors are beyond our control, our team will work diligently to keep you updated and ensure your order reaches you as soon as possible.
Lost or Damaged Shipments
At IVARA, we go the extra mile to ensure your order arrives safely:
- Comprehensive Shipping Insurance:
- Every order is fully insured for loss, theft, and damage during transit.
- In Case of Lost Shipments:
- If your package is lost in transit, we will immediately initiate an investigation with the carrier.
- Once confirmed as lost, we will issue a full refund within 48 hours and file a claim with our insurance provider.
- In Case of Damaged Shipments:
- If your order arrives damaged, please notify us within 48 hours by emailing ivaraspark@gmail.com.
- Attach clear images of the packaging and the damaged item for assessment.
- Based on our review, we will offer either a replacement or a refund as per policy.
Updates to This Policy
We reserve the right to modify this Shipping & Delivery Policy at any time. Updates will be posted on this page, along with the revision date .
Contact Information
For any shipping-related inquiries, feel free to reach out to us:
IVARAThank you for choosing IVARA—where every piece of jewelry is delivered with care, precision, and luxury!
