At IVARA, we are dedicated to delivering a seamless and satisfying shopping experience for our valued customers. Our Return & Refund Policy is designed to ensure complete transparency, complying with the Indian Consumer Protection (E-Commerce) Rules, 2020, the Consumer Protection Act, 2019, and global e-commerce standards for international orders.
We take immense pride in our craftsmanship and quality, and while we strive for perfection in every piece, we understand that returns or exchanges may be necessary in certain cases. Below are the detailed guidelines for returns, refunds, and exchanges.
Eligibility for Returns & Exchanges
To maintain the highest quality standards, we accept returns and exchanges under the following conditions:.
- The product must be unused, unworn, and in its original condition, with all accompanying tags, packaging, and certificates (if applicable)
- A return request must be initiated within 7 days from the date of delivery.
- The item must not be a customized, engraved, or made-to-order piece, as these are crafted exclusively for you and are non-returnable unless defective or damaged upon arrival.
- For hygiene and safety reasons, earrings and nose pins are non-returnable unless they arrive in a defective condition.
We recommend inspecting your jewelry upon delivery and contacting us immediately if you notice any discrepancies..
How to Initiate a Return or Exchange
To ensure a smooth return or exchange process, please follow these steps:
Step 1:Contact Us
Step 2:Approval & Return Authorization
- Our team will carefully review your request. If eligible, we will provide a Return Authorization Code along with detailed return shipping instructions
Step 3:Secure Packaging
- Carefully repack the product in its original packaging, ensuring that all accompanying documents, including the invoice and certification (if applicable), are included.
Step 4:Return Shipping
- For domestic orders (within India): We offer a free return pickup for eligible orders.
- For international orders: Customers are responsible for return shipping costs unless the product is defective. We recommend using a reliable and trackable courier service for safe transit.
Step 5:Quality Inspection & Processing
- Once the item reaches us, it undergoes a thorough quality check. Upon successful verification, we will proceed with the refund or exchange.
Refund Policy
We strive to process refunds swiftly while maintaining quality assurance
- Full Refund : If the item is defective or damaged upon arrival, a 100% refund will be issued.
- Partial Refund : If the returned item does not meet our complete return conditions (e.g., missing packaging, slight wear), a partial refund may be processed at our discretion.
- Refund Method : All refunds are processed via the original payment method within 7-10 business days after approval.
- Shipping & Handling Charges: These are non-refundable unless the return is due to our error.
Exchange Policy
- If you wish to exchange an item, you may do so for a product of equal or higher value by paying the difference.
- All exchanges are subject to stock availability at the time of request.
- The exchange process follows the same return steps mentioned above.
Non-Returnable & Non-Refundable Items
To uphold our commitment to quality and exclusivity, the following items are not eligible for return or refund:
- Customized, Engraved & Personalized Jewelry : These pieces are uniquely crafted for you and cannot be resold.
- Gift Cards & Promotional Items : Any complimentary or promotional items cannot be returned or exchanged.
- Final Sale & Discounted Products : Items purchased under clearance sales or discounts are final sale and non-refundable.
- Items Damaged Due to Customer Negligence : Products that have been worn, altered, or damaged due to improper handling.
Order Cancellation Policy
- Orders can be canceled within 24 hours of placement for a full refund.
- Once an order is shipped, cancellation is not possible. However, you may return it as per our return policy.
International Orders
- We accept international returns, but customers are responsible for return shipping fees, customs duties, and taxes, unless the item is defective.
- Refunds for international transactions will be processed in Indian Rupees (INR) or the original transaction currency, subject to exchange rate variations at the time of refund processing.
Legal Disclaimers & Policy Updates
- Packaging & Transit Responsibility: IVARA is not liable for lost or damaged returns due to improper packaging. We advise using a secure, trackable shipping method for returns.
- Policy Modifications: This policy may be updated periodically to align with our evolving services and compliance requirements. Please review this page regularly.
- By placing an order with IVARA, you acknowledge and agree to our Refund & Return Policy.
Contact Information
For any return or refund inquiries, feel free to reach out to us:
IVARAThank you for choosing IVARA, where every piece of jewelry is a masterpiece of craftsmanship and luxury!
